Return Policy

If there is a mistake in your order, or if a product is defective, we will correct the problem at our expense.

If for some reason, you are not satisfied with any part of your purchase, you may return it (except for special orders, fabric samples, sale items, and a few products that state no returns in their description) for an exchange, refund or store credit.
Returns are subject to a 20% restocking fee.
There are no returns on fabric samples.
Cut products, such as fabric, laces, elastics, etc, can only receive a store credit.
Shipping charges are not refunded and the customer is responsible for return shipping.

RETURNS REQUIRE PRIOR AUTHORIZATION.
All return requests must be in writing and received within 3 weeks of your invoice date. To obtain a Return Authorization Number(RA#), email us at css@sewsassy.com with the following information:

• Order number or Invoice Date
• Customer name and address
• Reason for returning product
• Item Number
• Quantity to be returned
• New item for exchange, if applicable

We will email you a RA# to be written on the outside of your package. Your returned merchandise must be received within 2 weeks of the date of your RA# email.

An exchange, refund, or store credit will be given for returned merchandise that is in its original salable condition and has a RA#. Charge card refunds can take up to two weeks depending on your credit card bank.

Returned merchandise that is not in its original salable condition or returns without a RA# will NOT be accepted. The merchandise will be returned at customer expense or discarded. This includes overly wrinkled, smells, pet hair etc.